The Problem with Support Engineering (?) – and a little S1000D
The Problem with Support Engineering?
Support Engineering (or arguably lack of it) has been under the spotlight recently. A quick Google will identify expensive platforms that have had significant engineering challenges.
Some of these issues encountered could point to a lack of support engineering process or understanding of what is needed to ensure platforms avoid such matters.
In this podcast, we interview Peter Stuttard, a leading expert in the field of Support Engineering. Peter talks about some of the challenges as he sees them and most importantly, what we can do about them.
Learn more about Aspire (https://www.aspirecl.com). Meet Peter and his team at TDW-Live this year (https://www.tdw-live.com).
Watch the full recording on our YouTube channel
or listen to the full podcast online now